Data Storage

Desktop and Laptop Backup with UTBackup

Desktops and laptops can be particularly vulnerable to data loss, and manually backing up files can be a time consuming and tedious process. The UTBackup service provides faculty and staff who use desktops and laptops  a simple and automatic tool for backing up and restoring their files.  The UTBackup service uses the CrashPlan software.

Contact the service desk to set up your account. You will receive an email confirmation with instructions on how to activate your account and install the UT Backup Client.

NOTE: If you tether with your phone, use a data card built-in to your computer or have a limit or cap on your internet access be sure to stop the UT Backup client before connecting to the device



  • The client automatically backs up files in the background
  • Works behind the scenes and has no impact on your computer
  • Works whether you are on wired or wireless networks
  • Backs up files on and off campus

What do we backup?

  • Our default backup settings automatically backup your Documents folder, Favorite folder and Desktop folder

What we DO NOT backup?

  • We DO NOT backup the Music folder, Pictures folder, Videos folder and other System files.  These media folders are typically used by Windows for personal files, for example iTunes, rather than UT related files.

Note: If you have music, pictures or videos as part of your UT responsibilities, you should store them directly in your Documents folder or on Austin Disk


  • Windows
    • Computer in the Austin Active Directory
    • Windows 7 or 8 Operating System
    • UT Backup Agent
  • Mac
    • OSX 10.6-10.9 (Java installed)
    • UT Backup Agent

How to Restore Data

Please see the UTBackup page on how to restore files,


ITG Service Desk


ECJ 1.226

301 Dean Keeton

Austin, Texas 78712

Hours: Mon-Fri 8 a.m.-noon; 1-5 p.m.

Setting up VPN

Many of our services require the use of VPN. Instructions for setting up VPN are available on the ITG Wiki

Recovering Files

In the event of accidental or unexpected data loss for files stored on Austin Disk Services, ITS provides details on recovering that data.