Safely Use Your Personal Computer

Protect your homework, research data and personal information by following these tips to secure your personal computer.

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Reporting Lost or Stolen Equpiment

Lost or stolen equipment should be reported to the ITG Service Desk as soon as possible.  You will also need to fill out an ISO Stolen Equipment Notification Form

Software Security Settings

Due to an increase in viruses and malware coming from the web and email, staff and faculty have been faced with a consistant threat of data loss and loss of productivity.  To combat these factors, we have configured computers managed by ITG to not run software unless it is specifically allowed.  If you have having problems with any application, please contact the ITG Service Desk.  We will be happy assist you and provide further information.

Repurposing or disposing of old computers

Computers that have been used by UT faculty or staff are likely to contain institutional data and require a little extra care.

If a computer is being repurposed for a new employee or new use, it must be reimaged.  You can request this be done by submitting a service request.

Computers that are being sent to surplus must have their hard drives removed and brought to the ITS Helpdesk at FAC.  ITG can assist with this process.  Please contact the Service Desk.

In addition to computers, any computer media like floppy disks, tapes and CD's should be carefully reviewed before throwing away.  If there is any possibility that it ever contained Category 1 information or if there is any doubt or concern, then the media should be brought to the FAC for destruction.

Exceptions to both of these requirements can be considered on a case by case basis.  Submit a service request if you would like to request an exception.

Password Policy and Tools

Most Cockrell School of Engineernig systems use your UT EID and EID password.  You can manage this password using the EID Self Help Tools

Never share this password with anyone and only use it for UT systems.  There are frequent attempts to trick you into giving this password.  Typically you will receive a "phishing" email urging you to change your password to continue using your account.  Do NOT click on the link or provide your password.  Just delete the email.

Information Security Office

The Information Security Office (ISO) provides additional information regarding security policies, practices and standards.

ITG Service Desk


ECJ 1.226

301 Dean Keeton

Austin, Texas 78712

Hours: Mon-Fri 8 a.m.-noon; 1-5 p.m.

Enabling Student Accounts

Students need to enable their EIDs to access Engineering labs and 4GB of data storage.

Enable your account

Setting up VPN

Many of our services require the use of VPN. Instructions for setting up VPN are available on the ITG Wiki