Information Technology Group

Instant access to MSDN-AA resource now available!

The Cockrell School of Engineering, as a member of the MSDN Academic Alliance, can grant access to Microsoft platforms, servers, and software developer tools. This software may be installed on departmental lab machines and is available for faculty, staff, and students to install for instructional and research purposes.

All of the software licensed under the MSDN AA Program is available for students, faculty, and staff. To access the software library, students must enable their EIDs.

For staff and faculty who experience access issues, please contact the Service Desk for assistance.

Austin Exchange Upgrade and Mailbox Move

The following email is being sent out to all Engineering faculty and staff with Austin Exchange Mailboxes.


Austin Exchange User,

You have been identified as having an Austin Exchange Mailbox.  Please be aware that the campus Austin Exchange Server will be upgraded from Exchange 2007 to 2010, and your mailbox will be moved to the new server in the next few weeks.  You will be receiving an email from ITS before and after your mailbox has been moved.  Benefits of this upgrade include, 2 GB default mailbox size, updated Outlook Web Access that works with more browsers, and improved performance.



Mailbox moves will happen after hours starting July 20 and should be completed by July 29. During your mailbox move, email will be delivered.  Depending on your email client, at the end of your mailbox move there may be a short 1 minute interruption in your access to email.


What do you need to do?

ü  Windows PC - Outlook Users – No action needed.

ü  Mac - Outlook 2011 – No action needed.

ü  Mac - Entourage 2008 with web services – No action needed.


·         Mac - Entourage 2004 or Entourage 2008 without web servicesYou MUST upgrade.

o   To check which version you have, go to the Entourage menu and choose About

o   Please see,, section “Entourage 2004 and Entourage 2008 users”

·         Mac - Apple Mail – You will need to verify your configuration.

o   Please see,, section “IMAP and POP Users”

·         IMAP and POP users (Thunderbird, etc.) – You will need to verify your configuration.

o   Please see,, section “IMAP and POP Users”

·         Mobile Devices – In most cases, you will not need to take any action.  For up to date information, please see,


Questions or Problems?

If you have any problems, you can always check your email using the web!


For technical support,

·         Please see the following web page:

·         Contact your local IT support

·         Contact the Cockrell School of Engineering Service Desk, 232-2486, or

·         Contact the ITS Help Desk, 475-9400, for email and chat support, please see,



Cockrell School of Engineering IT Service Desk


Surveystation Upgrade Complete

The Surveystation update is complete as of 6 pm, 7/9/11.


The Surveystation server - is offline for an upgrade.  During this time you can submit IT requests directly via email - or by calling 232-2486.

The service will be online for on campus use by approximately 5 pm on Friday 7/8.

Thank you for your patience during this update.

Mandatory Laptop Encryption

Recently, all UT faculty and staff received a notice regarding mandatory laptop encryption from Kevin Hegarty, the University's Chief Financial Officer.

To meet this requirement, you should be working with your departmental IT staff.  They should be trained and ready to assist on the appropriate timeline.

For the Engineering Dean's Office, many of your laptops are already encrypted.  The ITG will be contacting those who are not yet encrypted to schedule the next steps.

If you have any questions, feel free to contact the resources in the email from the CFO or the School's Security Officer, Joe Howe

This is the text of the email sent to UT Faculty and Staff on 4/18:

Read more

ITG Service Desk


ECJ 1.226

301 Dean Keeton

Austin, Texas 78712

Hours: Mon-Fri 8 a.m.-noon; 1-5 p.m.

Setting up VPN

Many of our services require the use of VPN. Instructions for setting up VPN are available on the ITG Wiki